Candy Care+

Service and support from the people who know your Lustford products best.

Step 1: Don’t worry! Something’s not right? We’re here to help!

Step 2: Fill out the Candy Care+ form. Just a few details.

Step 3: Snap a Quick Photo. Grab your phone and take a clear photo of the damaged device.

Step 4: Your Sweet Replacement Arrives! It’s that simple. Shipped quickly and discreetly.

Our Promise

Sweet Swap 

If your product is damaged, malfunctions, or needs repair, we’ll replace it with a brand-new one—no questions asked. Simply ship the item to us, and we’ll take care of the rest.

Priority Support

Subscribers enjoy exclusive access to our dedicated support team for faster, personalized assistance whenever you need it.

Extended Product Lifespan

Candy Care+ ensures your investment is safeguarded, offering unlimited peace of mind with continuous coverage for repairs, replacements, or product issues.
Set of electronic personal massagers, a bottle of water-based lubricant, and a white storage container on a white background.

What to Have Ready?

To help us assist you quickly, please have the following details available:
  • Your order number
  • Product name and details
  • A brief description of the issue
  • A photo of the damaged product uploaded